Metro Bank is upgrading our systems to the latest technology and will soon be able to serve you, our customer, better than we ever have.  Our goal is to provide you with the best banking experience possible and offer you the latest products and services.

You will soon see a newly updated website with improved Online Banking and will feature a new and improved Mobile Application to make banking on the go easier.  Debit card controls will now be available to manage your account via Online Banking or our Mobile Application.  You will also see P2P (Person to Person) payments, instant issue debit cards and E-sign capabilities for deposit and loan accounts.

Beginning Thursday, November 4^th and continuing through Monday, November 8^th, we will be upgrading our software.  It is important for you to know that some services relating to Digital Banking (Online banking – Mobile banking), debit cards and Telephone Banking may not be completely functional or operating during that time.

While all of these changes are occurring, Metro Bank will continue to serve our customers during our regularly scheduled banking hours, plus we will take customer service calls during the first week of conversion until 8:00PM.  For after-hours calls, please call 205-884-6200 option 3.

• Debit Cardholders (with MasterCard logo) will continue to use your existing card; however, while we are upgrading our system you may experience some disruption in card services. Please consider having an alternative payment method available during those times. 
• Online Banking will be unavailable starting 2:00 PM on Thursday November 4^th. Beginning Monday, November 8th you may access Online banking using your existing user ID.  The password will be your current user ID plus the last four of the Tax ID associated with the account.  The first time you log in you will be guided through the process to set up a new password.
• Mobile Banking will be unavailable effective 2:00 PM on Thursday, November 4^th. All Metro Bank Mobile apps on Apple will automatically update.  Android users will need to delete the old app and download a new app from the Google Store.  On Monday, November 8^th you can access the app using your existing user ID.  The password will be your current user ID plus the last four of the Tax ID associated with the account.  The first time you log in, you will be guided through the process to set up a new password.
• Bill Pay will not be available after Thursday, November 4^th after 2:00 PM until Monday November 8^th. All payments scheduled to be paid during the upgrade period will continue to process.  If you have any bills to pay between Thursday November 4th through November 8^th, please set them up for payment prior to November 4^th.  All payments and vendors currently established in the Bill Pay program will be available after our system upgrade but all re-occurring payments will need to set up in the new system.
• ATM will be down part of the day on Thursday, November 4^th. Deposits cannot be accepted until Monday, November 8^th.  Balance inquiring will also be down until Saturday, November 6^th at 10:15 PM.
• Statements –A paper statement on November 5^th will be mailed to ALL customers even if enrolled on E-Statements. Going forward some statement cycles have been adjusted; however, customers who currently receive a month end statement will continue to do so.
• E-Statements currently available on your online banking account will not be accessible online until 3 weeks after the conversion. Please be sure to download, save or print copies of your statements for your records.
• Telephone Banking – Access to account information within Telephone Banking will not be available Thursday, November 4^th though Monday, November 8^th. Your PIN will reset to the last four digits of your tax ID number.  We will continue to use the same number (1-205-338-2265) or for your convenience (1-888-432-5504) to access our Telephone Banking services.

If you have any questions, please do not hesitate to contact one of our Customer Service Representatives at 205-884-6200.  The first week of the conversion our customer service department will be taking calls until 8:00 PM.  We are happy to help!  We appreciate your continued business and loyalty.

Sincerely,

Jason Dorough

Metro Bank’s new Digital Banking service is swiftly approaching! Exciting new changes are on the way. We are still on track to share the new site with you on November 6^th. There will be a few steps to setup the service in order to login to your online banking experience for the first time.

Online Banking

1. Browse to the bank’s homepage at metrobankpc.com
2. Find the login section.
3. Use your existing login ID.
4. Your temporary password will be:
   1. Your login ID + last four of SSN
      1. If your login ID is jdoe and your Social Security Number is 123-45-6789, then your temporary password will be jdoe6789.
5. The system will then walk you through an initial registration process. You will setup a new password, three new security questions with answers, and finish with getting logged in for the first
6. If we do not currently have an email address for you on file, the system will prompt you to enter a valid email address at this time. Your email address may be used for password resets, account alerts and institution

Mobile Banking

If you are currently an Apple user then your Mobile App should automatically update.  Android users will need to delete the old Mobile App and download the new Mobile App at the Google Store.  The Mobile App will be accessible on Monday November 8^th.  Please use the Online Banking Login instructions.

 Once again, Metro Bank is delighted to bring you the latest in Digital Banking technology. Should you have any questions or concerns, please feel free to contact us. We will be taking customers service calls until 8:00 PM the week of the conversion starting Monday November 8^th.